Return Policy

Last updated:

1. Overview

At Tholmarewrozelon, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased through our website https://tholmarewrozelon.world and receive a refund.

This policy complies with the Swedish Distance Contracts Act (Distansavtalslagen, SFS 2005:59), the Swedish Consumer Sales Act (Konsumentköplagen, SFS 2022:260), and the EU Consumer Rights Directive (2011/83/EU).

2. Right of Withdrawal (Ångerrätt)

As a consumer within the European Union, you have the right to withdraw from your purchase within 14 days from the date you receive the product, without providing any reason. This is your statutory right of withdrawal under EU law.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by sending a clear, unambiguous statement. You may do so by:

  • Email: managers@tholmarewrozelon.world
  • Post: Tholmarewrozelon, Kungsgatan 55, 111 22 Stockholm, Sweden

Your statement should include:

  • Your full name
  • Your order number or date of purchase
  • The product(s) you wish to return
  • The date you received the product(s)

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the 14-day withdrawal period has expired.

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original, unopened packaging
  • The return must be initiated within the 14-day withdrawal period
  • The product must be returned in the same condition as received

5. Exceptions to the Right of Withdrawal

In accordance with Article 16 of the EU Consumer Rights Directive and the Swedish Distance Contracts Act, the right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed (opened) after delivery. This exception applies to dietary supplements, including ComfortCore Cardio, once the seal has been broken.

This exception exists because, once opened, the safety, quality, and hygiene of dietary supplements cannot be verified for resale.

6. Returning the Product

After informing us of your decision to withdraw, you must send back the product(s) without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal to us.

Please send returns to:

Tholmarewrozelon
Kungsgatan 55, 111 22 Stockholm, Sweden

You shall bear the direct cost of returning the goods unless we have agreed otherwise or failed to inform you of your obligation to bear those costs.

7. Refunds

Upon receiving and inspecting your returned product, we will process your refund. You will be notified by email of the approval or rejection of your refund.

If your refund is approved:

  • We will reimburse all payments received from you, including the standard delivery costs (but not any supplementary costs if you chose a delivery option other than the least expensive standard delivery)
  • The refund will be processed within 14 days from the day we receive the returned product, or from the day you provide evidence of having sent back the product, whichever is earlier
  • The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise

8. Defective or Damaged Products

Under the Swedish Consumer Sales Act (Konsumentköplagen, SFS 2022:260), you have the right to make a complaint (reklamation) if the product is defective or does not match the description provided. You must notify us of any defects within a reasonable time after discovering them, and in any case within 3 years from the date of delivery.

If a product arrives damaged or defective, please contact us immediately with:

  • Your order number
  • A description of the defect or damage
  • Photographs of the damaged product and packaging (if applicable)

For defective products, we will offer a replacement, repair, or full refund at no additional cost to you, in accordance with the Consumer Sales Act.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider, as processing times may vary
  • Contact your credit card company, as it may take additional time before the refund is officially posted
  • If you have done both and still have not received your refund, contact us at: managers@tholmarewrozelon.world

10. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Tholmarewrozelon
Kungsgatan 55, 111 22 Stockholm, Sweden
Email: managers@tholmarewrozelon.world

You may also contact the Swedish Consumer Agency (Konsumentverket) for guidance on your consumer rights: https://www.konsumentverket.se

For alternative dispute resolution, you may file a complaint with the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN): https://www.arn.se

EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

11. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect returns initiated before the update.